We back every order with a 30-day satisfaction guarantee from the date of delivery.
- Defective or incorrect item: full refund or replacement. No need to send it back — just send us a photo.
- Changed your mind (not defective): refund minus original shipping costs. Returning the item is optional and at your own expense.
Why we work this way: international return shipping usually costs more than the kit itself, so we don't make you jump through that hoop. Email us at hello@barkmood.com to start a claim.